Update 13/12/2020:

• Patches, Pins & Cufflinks: Orders up to Friday 11th 16:30 have now been dispatched.
• All Face Covers, Mugs (not part of a clothing order) & Mobile Cases up until 10th have been dispatched and many from the 11th too.
• Clothing and Mugs (as part of a clothing order) We have a few orders between the 8th and 21st Nov still being processed but mainly orders  upto the 24th have been dispatched. Our suppliers are working hard to print/embroider all orders as quickly as possible.

We've now taken clothing, jackets and boots out of stock to allow time to complete existing orders before xmas shutdown.

Phone Cases, Face Covers & Mugs are still being print and dispatched quickly and remain available for order.
Patches & Pin Badges will continue to be dispatched right upto RoyalMail last post dates.

Once again we'd like to thank everyone for their patience and understanding this year.

We hope you all have a great and safe xmas,

The UKCH/UKPH,UKFH Sales Team.

Update 22/11/2020:

• Patches, Pins, Books & Cufflinks: Orders up to Friday 20th 16:30 have now been dispatched.
• All Face Covers, Mugs (not part of a clothing order) & Mobile Cases up until 19th have been dispatched and many from the 20th too.
• Clothing and Mugs (as part of a clothing order) The oldest order in the queue is the 3rd Nov. Many orders since have been also been dispatched. Supply lines have once again experienced a delay in the last 2 weeks due to Covid Health and Safety but we've been advised these have now been resolved and the oldest orders in the queue should clear in the next few days.
• Boots & Bags, are dispatching as normal within a few days, however due to Covid impacting manufacturing factories, we've now started to see regular supplies of stock being delayed and a number of sizes are currently unavailable. We do not yet have an expect ETA of new stock but will update our availability as we're informed of new supplies.

Once again we'd like to thank everyone for their patience and understanding.
As we're now into our xmas orders, we're monitoring the progress of all orders carefully and are working to dispatch each asap.

Please make your xmas orders as early as possible to help us.

It's been a while since our last update, most orders were back running to time and didn't need an update. Here's a catch up today:

• Patches, Pins, Books & Cufflinks: Orders up to 13:00 today have now been dispatched.
• All Face Covers, Mugs (not part of a clothing order) & Mobile Cases up until 20th have been dispatched and many from the 21st.
• Clothing and Mugs (as part of a clothing order) up to 13th Oct have been dispatched. Many orders since have been also but the 13th Oct is now the oldest queued for print/embroidery and dispatch.
• Boots, we have 1 order from the 20th Oct waiting to be dispatched all others have been.

Once again we'd like to thank everyone for their patience and understanding.
As we head towards xmas we'll continue to monitor our supply lines daily and provide updates as needed.

Please make your xmas orders as early as possible to help us.

• Patches, Pins, Books & Cufflinks: Orders up to 11:00 today have now been dispatched.
• All Face Covers, Mugs (not part of a clothing order) & Mobile Cases up until yesterday have been dispatched.
• Clothing and Mugs (as part of a clothing order) up to 10th Aug have been dispatched. Many orders since have been also but the 10th Aug is now the oldest queued for print/embroidery and dispatch.

• Patches, Pins, Books & Cufflinks: Orders up to 14:00 on the 11th and up to 12:00 today have now been dispatched.
• All Face Covers, Mugs (not part of a clothing order) & Mobile Cases up until yesterday have been dispatched.
• Clothing and Mugs (as part of a clothing order) up to 28th July have been dispatched. Many orders since have been also but the 28th July is now the oldest queued for print and dispatch.

• Patches, Pins, Books & Cufflinks: Orders upto 14:00 today have now been dispatched.
• All Face Covers, Mugs (not part of a clothing order) & Mobile Cases up until yesterday have been dispatched. We're still having to process the dispatch updates manually, so you may receive your confirmation after receiving the item. We are sorry for this, but we're using a cautious approach to only update orders once we know 100% they've been dispatched while waiting in the updates to be fixed.

International: We've re-enabled some international destinations and continue to monitor to able others. If your country is not available as a shipping destination, drop us an email. We'll check again and enable it as a destination if possible.
Please Note: International is likely to take longer than usual to deliver.

Our most recent FAQ's during this time:
Q: I've received part of my order but not all of it?
A: Items are grouped along the lines:
1) Face Covers / Mobile Cases / Mugs
2) Patches / Pin Badges / Cufflinks / Books
3) Clothing / Mugs / Beanies
4) Boots / Bags
If you've ordered items from different groupings, then your items will arrive separately.
HOWEVER: If you've ordered 2 mugs, 2 face covers, 2 patches, etc and only received 1, please do let us know as it's likely to have been a packing error. If your unsure, drop us a mail and we'll be happy to check.

Q: My address is incorrect, can you update it?
A: Please let us know immediately (and include the correct address). In order to speed up our orders, we link directly with our suppliers systems to pass them new orders, but updating the address is a manual process. The sooner we know, the better the chance our supplier can stop your order before it's been dispatched.
If we're unable to update your address before your item has been dispatched, we'll have to wait for it to be returned before we can send it again to the correct address.

Q: Can I change the design I select?
A: As per above, orders are now immediately with our suppliers once you've ordered to allow us to dispatch your orders as quickly as possible. We normally still have a few hours to update clothing but Mobile Cases, Mugs and Face Covers are very unlikely as the queues move quickly. We hate to disappoint, so please ensure you're happy with the design you've select during purchase.

Q: I haven't received an order confirmation, should I?
A: Yes. Each order will send an order confirmation within a few minutes of purchase.
If you've paid via PayPal you can check the transaction appears in your PayPal account. If it does, then either your email address was incorrect or your provider has blocked the confirmation as spam.
If you find the order confirmation in your SPAM folder, please please mark it 'NOT SPAM' to help us and others. We really don't spam people, but hotmail in particular appear quite aggressive with their detection.
If your still not sure, contact us and provide your shipping address, we'll be happy to check that we've received your order.

Once again, we'd like to thank everyone for their continued support.
Stay safe,

• Patches, Pins, Books & Cufflinks: Orders upto 17:00 today have now been dispatched.
• All Face Covers, Mugs (not part of a clothing order) & Mobile Cases up until yesterday have been dispatched.

We've received a few emails asking if orders have been dispatched.
A large number of orders have been dispatched however due to a technical fault, we haven't received the dispatch confirmations for each order from our supplier and we're unable to confirm individual orders status.
We're working with our supplier to rectify this fault and we will update all orders as soon as we're able.
This fault in no way delays the print and dispatch of Face Cover orders, just our individual communications advising that your order is on the way.

We are sorry for any inconvenience while we work to resolve this.
You can see below production is in full swing and all of these (and more) have already been dispatched.

Today's update:

• Patches, Pins, Books & Cufflinks: Orders upto 15:47 today have now been dispatched.
• Mobile Cases & Mugs (not part of a clothing order): Have a slight delay but should be caught up in the next few days and back to dispatching within a few days.
• Clothing & Mugs (part of a clothing order): Our oldest order in the queue is now 25th June, however a number of orders throughout July have been dispatched. Where possible orders are worked as Oldest First, however this depends on the supply items and newer orders can be dispatched ahead of older orders if their items have been delivered by suppliers.
• Face Covers: Orders for our new range have face covers have all been submit to our supplier for print and dispatch. It's going to take a few days for our supplier to handle the spike we experienced over the weekend but we've confirmed today they have plenty of supplies and more arriving later this week. They hope to be caught up over the next few days and we'll be monitoring closely.

Over the weekend we've had a number of queries, below are some of the common questions and answers:

Q: Can you send Internationally yet?
A: Unfortunately International orders are still disabled. While RoyalMail appear to be able to send to most countries, the next problem we have is many international orders select products from our various suppliers and some suppliers don't send internationally. When this happens the items are sent to us by each supplier allowing us to send 1 parcel and save you postage. We're looking into how we can work this process safely while minimising contact with suppliers, mail workers and the post office as much as possible.
We hope to have international turned on again later this week once we've worked out the process.

Q: My address is incorrect, can you update it?
A: Please let us know immediately (and include the correct address). In order to speed up our orders, we link directly with our suppliers systems to pass them new orders, but updating the address is a manual process. The sooner we know, the better the chance our supplier can stop your order before it's been dispatched.
If we're unable to update your address before your item has been dispatched, we'll have to wait for it to be returned before we can send it again to the correct address.

Q: Can I change the design I select?
A: As per above, orders are now immediately with our suppliers once you've ordered to allow us to dispatch your orders as quickly as possible. We normally still have a few hours to update clothing but Mobile Cases, Mugs and Face Covers are very unlikely as the queues move quickly. We hate to disappoint, so please ensure you're happy with the design you've select during purchase.

Q: I haven't received an order confirmation, should I?
A: Yes. Each order will send an order confirmation within a few minutes of purchase.
If you've paid via PayPal you can check the transaction appears in your PayPal account. If it does, then either your email address was incorrect or your provider has blocked the confirmation as spam.
If you find the order confirmation in your SPAM folder, please please mark it 'NOT SPAM' to help us and others. We really don't spam people, but hotmail in particular appear quite aggressive with their detection.
If your still not sure, contact us and provide your shipping address, we'll be happy to check that we've received your order.

Once again, we'd like to thank everyone for their continued support.
Stay safe,

• Patches, Pins, Books & Cufflinks: Orders upto 11:50 today have now been dispatched.

• Patches, Pins, Books & Cufflinks: Orders upto 14:00 today have now been dispatched.

We'd like to thank everyone for their patience, our customers that have taken time to follow our updates and especially those who have emailed "don't worry it takes as long as it takes" emails. We greatly appreciate your support throughout this. We're a small business supporting other small businesses, each and every order really does make a difference to us and our suppliers during this difficult time.

Today's update:

• Patches, Pins, Books & Cufflinks: Orders upto 11:45 today have now been dispatched.
• Mobile Cases & Mugs (not part of a clothing order): Continue to be dispatched daily.
• Clothing & Mugs (part of a clothing order): Our oldest order in the queue continues to be the 4th 4th June, however a number of orders throughout June have now been dispatched including 15 so far today. Where possible orders are worked as Oldest First, however this depends on the supply items and newer orders can be dispatched ahead of older orders if their items have been delivered by suppliers. We have been working towards recovering our 'up to 10 working days' expectation and we are almost there.

International: We've continue to disable International Orders while the situation is unclear sending mail to many countries. We are regularly reviewing advice from RoyalMail and hope to enable International Orders again soon.

• Clothing & Mugs (part of a clothing order): All orders up to 4th June and a number of orders throughout June have now been dispatched. Where possible orders are worked as Oldest First, however this depends on the supply items and newer orders can be dispatched ahead of older orders if their items have been delivered by suppliers.

We're almost there and once again we appreciate everyone's patience and understanding.

• Patches, Pins, Books & Cufflinks: Orders upto 11:15 today have now been dispatched.
• Mobile Cases & Mugs (not part of a clothing order): Continue to be dispatched daily as normal.
• Clothing & Mugs (part of a clothing order): We continue to work on the outstanding orders and are close to catching up to normal running. We're monitoring supply lines for any further disruption and will provide a further update as soon as we've caught up with outstanding orders.

International: We've been receiving enquiries if International Orders are possible. We've temporarily disabled International Orders while the situation is unclear sending mail to many countries. Unfortunately we can't give a date when we'll be able to offer International Delivery, but we're regularly reviewing advice from RoyalMail and hope to offer it again soon. We'll keep updating this page with further information.

Please continue to order as normal, it really does help us and we appreciate everyone's understanding of delays during these times.

• Patches, Pins, Books & Cufflinks: Orders upto 17:00 today have now been dispatched.
• Mobile Cases & Mugs (not part of a clothing order): Continue to be dispatched daily as normal.
• Clothing & Mugs (part of a clothing order): We’ve now dispatched all bar one order for April, almost all orders from May and a large number of orders from June. We're continuing to monitor our supply lines and outstanding orders closely.

International: We've been receiving enquiries if International Orders are possible. We've temporarily disabled International Orders while the situation is unclear sending mail to many countries. Unfortunately we can't give a date when we'll be able to offer International Delivery, but we're regularly reviewing advice from RoyalMail and hope to offer it again soon. We'll keep updating this page with further information.

Please continue to order as normal, it really does help us and we appreciate everyone's understanding of delays during these times.

• Patches, Pins, Books & Cufflinks: Orders upto 19:00 today have now been dispatched.
  
• Mobile Cases & Mugs (not part of a clothing order): Continue to be dispatched daily as normal.
  
• Clothing & Mugs (part of a clothing order): We’ve now dispatched all orders for March, almost all for April and a large number of orders from May. Our supply lines have been slowly returning to normal but please be advised there may be increased timescales to orders while we’re working through the backlog of orders.
  

Again we appreciate ever order and we’re working hard to keep everything running as quickly as possible.

• Patches, Pins, Books & Cufflink: Orders upto 18:00 today have now been dispatched.
• Mobile Case’s & Mugs (not part of a clothing order): Are being dispatched daily, we expect all orders from the weekend to be dispatched by Wednesday. Many have already been dispatched today.
• Clothing & Mugs (part of a clothing order): Some newer orders for basic colours (Black, Navy, etc) are coming through the supply lines ahead of other colours (Yellow, Pink, etc). Our suppliers are working to print/embroider and dispatch each order as quickly as possible once the items are received. Sadly this does mean we still have some orders from end of March on wards still waiting on supplies, we promise no order has been forgotten. We’re still unable to guarantee even the basic colours will be dispatched quickly while supply lines are recovering but we’ll keep updating this page as more information becomes available.

Once again we appreciate everyone’s support and understanding during these difficult times, each and every order really does make a difference and helps us keep the lights on.
If you’d like us to check on the status of your order you can contact our sales team by filling out our contact form please remember to select ‘Sales’ and give as much detail as possible for us to locate your order quickly.

• Patches, Pins, Books & Cufflink: Orders up to 17:30 today have now been dispatched.
• Mobile Case’s: Supplies of iPhone XR Tough were expected last week but have been delayed. The next delivery should be over the next few days and any orders affect will be update as soon as they have been dispatched. All other case orders up to 17:30 today have been dispatched as normal.
• Mugs (not part of a clothing order): Continue to be dispatched as normal and are up to date.
• Clothing: Sadly supply lines for clothing items continue to be affected. 2/3 of clothing orders since End of March have been dispatched, we’re waiting on supplies for the other 1/3 and will dispatch as soon as possible.

• Patches and Pin Badge orders upto 6th where Dispatched on Thursday 7/5/2020.
• Sadly the next batch of clothing expected during the week didn’t arrive. We continue to monitor the situation and hope for more progress next week.
• Phone Cases and Mugs (not part of an order with clothing) have been dispatched as normal.

Further to the previous update: Our clothing print and embroidery supplier have worked hard this weekend in attempt to make as many items as possible and catch-up on the backlog of orders. While the items won’t leave them this weekend many have been made and will be dispatched on Monday 4/05/2020. We’ll update all orders dispatched as soon as we have confirmation they’ve been handed over to RoyalMail.
Once again we appreciate everyone’s patience and understanding during this difficult time and will continue with the updates to keep you all informed.

Patches and Pins upto the 29th were dispatched on the 30th.
Some of our supply lines for clothing have re-opened, a small number of orders have been dispatched on the 29th and 30th. Our supplier now has a backlog of orders and working as best they can while undertaking social distancing measures. We’re continuing to monitor and will update accordingly. If your order has been dispatched, we will have update your order status and emailed. We still appreciate your understand and patience during this difficult time.

• Patches and Pin Badge order upto the 22nd have been dispatched.
• All Phone Cases upto the 23rd have been dispatched.
• Clothing as per earlier update.

All Patch and Pin orders up to 12/04/2020 were dispatched 14th. Orders from the 13th on wards will be in our next batch. We’ll update your order as soon as it’s been dispatched.
We’ve been advised by our main clothing supplier that some orders for Fleece’s may start to be embroidered and dispatched soon, however as they supply PPE to Emergency Services they are extremely busy. We’re sure you’ll all support our decision telling them to concentrate on PPE instead.
Please continue to order as normal, it really helps us during these difficult times.

To summarise the below updates:
Phone Cases and Mugs (not part of a clothing order) are still being dispatched as normal*.

• Patches, Pin Badges and Accessories dispatch are being delayed in order to help the community by limiting the number of dropoff’s. We’re unable to give a time frame when the next batch will be dispatched.
• Clothing and Mugs as part of a clothing order are being held until the various clothing suppliers are back operational. A guide of 3 week shutdown has been given but this may be extend.
  * In order to keep cases and mugs flowing as best we possibly can, these items may be split from Patch, Pins & Accessories. Don’t worry if you’ve ordered a Case+Patch and only received the Case, we have the rest of your order safe and will dispatch asap.